Privacy Policy

Last Updated: April 22, 2026

Welcome to KJB Law Firm. We are committed to protecting your personal information and maintaining your trust.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Information You Provide

We collect personal information you voluntarily provide, including:

  • Full name

  • Email address

  • Phone number (including mobile number)

  • Legal inquiry details

  • Appointment or consultation information

  • Any information submitted through forms, chat, SMS, or bookings

Providing this information is voluntary, but some services may not be available without it.

1.2 Automatically Collected Information

We may collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent

  • Referring URLs

This helps us improve website performance and security.

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve functionality

  • Analyze usage

  • Support marketing efforts

You can disable cookies in your browser settings.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide legal services and consultations

  • Respond to inquiries

  • Schedule and manage appointments

  • Send service-related communications

  • Send SMS and email communications (with consent)

  • Improve our website and services

  • Comply with legal obligations

We do not sell your personal information.

3. EMAIL COMMUNICATIONS

We may send:

  • Transactional emails (appointments, updates)

  • Legal service communications

  • Optional marketing emails (where permitted)

You may unsubscribe from marketing emails at any time.

4. TEXT / SMS MESSAGING POLICY (A2P COMPLIANCE)

4.1 Program Description

If you opt in, you may receive SMS messages from KJB Law Firm, including:

  • Appointment confirmations and reminders

  • Case-related updates

  • Legal service communications

  • Optional informational or promotional messages (only with explicit consent)

4.2 Consent

By providing your mobile number and opting in, you give express consent to receive SMS messages from KJB Law Firm.

  • Consent is not a condition of purchase or legal services

  • Opt-in is collected through a clear, unchecked checkbox

4.3 Message Frequency

Message frequency varies depending on your interaction with our services.

4.4 Fees

Message and data rates may apply.

4.5 Opt-Out

You may opt out at any time by replying: STOP

You will receive a final confirmation message.

4.6 Help

Reply HELP or contact us:

Email: [email protected]

Phone: +1 604-655-8567

4.7 Transactional vs Promotional Messages

Transactional messages relate to your legal services. Promotional messages are sent only with explicit consent. Promotional messages stop immediately upon opt-out.

4.8 Opt-In Confirmation

After opting in, you will receive a confirmation message including:

  • Business identity (KJB Law Firm)

  • Message details

  • STOP/HELP instructions

  • Contact information

5. MOBILE INFORMATION SHARING

We do not share mobile information with third parties for marketing purposes. This includes:

  • Phone numbers

  • SMS consent data

  • Opt-in records

This information is never sold or shared for promotional use.

6. SHARING WITH SERVICE PROVIDERS

We may share your information with trusted service providers (such as CRM systems, SMS providers, and hosting platforms) only to operate our business. These providers are required to protect your information and use it only for service delivery.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

8. DATA SECURITY

We implement reasonable safeguards to protect your personal information. However, no system is completely secure.

9. DATA RETENTION

We retain personal information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

10. CHILDREN'S PRIVACY

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from minors.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Updates will be posted with a revised date.

12. CONTACT INFORMATION

KJB Law Firm

Email: [email protected]

Phone: +1 604-655-8567

Website: www.kjblaw.ca

Address: 3108-898 Carnarvon Street, New Westminster, BC V3M 0C6